Policies

Annual membership

Royal Gymnastics' annual membership fee gives you discounted rates on open gyms, birthday parties and more. Please be aware this fee is 100% non-refundable should you decide to withdraw from Royal Gymnastics & Sports Academy classes/programs at any time within the next 12 months from when this fee is paid. Your membership fee will be billed each year on the month of original enrollment.

MAKEUP POLICY

Because of our strict student to teacher ratio, missed classes will not result in make-up classes, prorated tuition or refunds. No refunds for classes missed including scheduled closure dates. We will offer up to two (2) open gym passes per month for missed classes. 

DROP PROCEDURE

PARENTS MUST NOTIFY THE GYM TO DROP A STUDENT FROM CLASS. Only a thirty (30) day written notice via our drop form must be given by e-mail (info@royalgymsports.com)or in person by signing the drop form at the front desk. Click here to download the drop form

Please note: You are responsible for payment for your student's classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS until the time you notify the staff VIA WRITTEN NOTICE. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. If a student stops coming to class without notification then that student's account will be charged for the additional 30 days. This charge will be for holding the student's place in that class instead of offering that place to one of the many on a waiting list.

WHAT TO WEAR

Boys or Girls may wear tucked in T-shirts and shorts OR Leotards for Girls. NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that is stays up for the entire workout. Girls should not wear bows or other large hair ornaments that may cause discomfort during activity. All students should have activity-appropriate footwear during class. Personal items should be left in cubby holes. Jewelry should not be worn during classes. PLEASE LEAVE JEWELRY ARTICLES AT HOME. This facility's staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's personal items are marked with their name.

ARRIVAL AND PICKUP

Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.

Financial Responsibility and Payment Information

Tuition will be automatically deducted from the card on file on the 6th of every month and is based on flat monthly rates. If you should receive more hours in the month there will be no extra charge although there will be no changes to the tuition if Royal Gymnastics & Sports Academy or the training facility is closed for holidays. Your statement will be emailed to you on the 1st of each month.  

All customers are required to have a credit card or debit card on file with Royal Gymnastics & Sports Academy for automatic, recurring monthly payments. The credit card listed on this registration form will be charged at the time of registration/enrollment. If you choose to pay by cash or check, it must be received and posted by our business office by the 6th of the month. There is a $30 charge for any checks returned by the bank.  If accounts are paid after the 6th of the month, there will be a $15 late fee applied to the account balance. 

If payment for a given class/activity is not received, or credit card is declined for any reason, the system will drop unpaid enrollment prior to the activity start date. Failure to pay by the second class of the month will result in removal of your child from class.  

Royal Gymnastics & Sports Academy requires a thirty (30) day written notice of any intent to discontinue.  Notification must be given by e-mail to: info@royalgymsports.com or in person by signing the intent to discontinue form at the front desk or by U.S. mail to Royal Gymnastics & Sports Academy at 2151 N Tracy Blvd, Tracy, CA 95376.

Should you dispute a charge through your financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

You understand that you are financially responsible for payment of all fees at Royal Gymnastics & Sports Academy for the above athlete(s) including but not limited to tuition, membership fees, competition fees, registration, uniforms, shoes, choreography, music, classes, private lessons, events, etc.

Parent Viewing

If parents/siblings/family/friends would like to watch activities at Royal Gymnastics & Sports Academy, that we will do so from within the parent viewing area. The parent viewing area is defined by behind the cubbies or wall partitions. 

It is not acceptable to let parents or any other child(ren) that I may bring with me to run around or use any equipment. I hereby COVENANT NOT TO SUE and FOREVER RELEASE this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), from all liability and for any and all damages and injuries suffered by my other child leaving the viewing area.  I agree not to visibly/audibly or in any other way distract students during class time. I agree not to photograph or video any practices without Royal Gymnastics & Sports Academy prior written permission.

Escalation process for questions, complaints or concerns

We value your feedback and thoughts and we will do what's best for our athletes, parents, coaches and Royal. We ask that if you have any concerns, complaints or would like to escalate any issues, you would kindly follow our escalation and complaints process or contact us directly to discuss.